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Professional services

A named contact, and a path to the engineers who build it.

Enterprise support plans with response commitments, a named contact, and a path to the people who build the platform. Pick the level that matches your risk.

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When you need this

Bring us in when one of these is true.

  • You run the platform in production and need response commitments you can rely on.
  • You want a named contact who knows your environment, not a fresh queue each time.
  • You need a path to the engineers who build the platform for the hard problems.
  • Your risk profile justifies support beyond the community and docs.

What's included

What you get in the engagement.

  • Support plans with response commitments matched to your risk.
  • A named contact who knows your environment.
  • An escalation path to the engineers who build the platform.
  • Guidance on upgrades, configuration, and operational questions.
  • Help that knows your golden paths and policy, not a generic script.

How it works

A clear path from kickoff to handover.

  1. 01

    Match

    We agree the support level and response commitments that match your risk and scale.

  2. 02

    Onboard

    We learn your environment and assign a named contact, so help starts with context.

  3. 03

    Support

    You raise issues against agreed commitments, with escalation to the platform engineers when needed.

  4. 04

    Review

    We review support with you regularly and adjust the plan as your needs change.

What you walk away with

The point is the outcome, not the hours.

  • Response commitments you can plan around.
  • A contact who already knows your environment.
  • A path to the engineers who build the platform for the hard cases.
  • Less time lost when something goes wrong in production.

How we price it

Scoped to your engagement.

Support is scoped against the level and response commitments you need. Tell us your risk profile and scale, and we will match a plan.

Talk to us about support

Questions

Before you reach out.

What response commitments do you offer?

Commitments are matched to the support level and your risk, so we set them with you rather than publishing one fixed number. Tell us your needs and we will propose a plan.

Will we get the same person each time?

Higher plans include a named contact who knows your environment, so you are not re-explaining context on every issue.

Can we reach the people who build the platform?

Yes. Plans include an escalation path to the platform engineers for the problems that need them.

Start with a guided evaluation. Bring us in when it helps.

Request a demo today, or talk to us about support & sla scoped to your team.

Request a demo Talk to us about support